Refund policy
Return & Refund Policy | Diva Candle
We want you to love your purchase. However, due to the delicate and handmade nature of our candles, we follow a limited return policy.
🕯️ Returns
We accept returns within 3 days of delivery only in case of:
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Damaged product
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Wrong item received
To be eligible, the item must be:
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Unused and in original packaging
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Supported with proof (unboxing video or clear images)
To request a return, contact us at:
📩 divacandles37@gmail.com
🚫 Non-Returnable Items
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Used candles
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Products without original packaging
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Change of mind / personal preference
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Sale items
🔁 Exchanges
We only offer replacements for:
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Damaged items
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Incorrect products
Once approved, a replacement will be shipped at no extra cost.
📦 Damages & Issues
Please inspect your order upon delivery.
If your item arrives damaged, contact us within 24 hours with an unboxing video for quick resolution.
💸 Refunds
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If a return is approved, refund will be processed within 5–7 business days
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Refund will be credited to your original payment method
📍 Note
As our candles are handmade, slight variations in color or design are natural and not considered defects.
For any queries, feel free to contact us at:
📩 divacandles37@gmail.com
Your trust means everything to us. 🤍