Terms of service

Terms of Service | Diva Candle

Welcome to Diva Candle. By accessing our website and purchasing from us, you agree to the following terms and conditions.

1. General

By using our website, you confirm that you are at least 18 years old or using it under parental supervision. We reserve the right to update or change these terms at any time.

2. Products

All our candles are handmade, so slight variations in color, design, or finish may occur. We strive to display our products as accurately as possible, but actual colors may vary due to screen settings.

3. Orders & Payments

  • All orders are subject to acceptance and availability

  • We reserve the right to cancel or refuse any order

  • Prices are subject to change without prior notice

  • Full payment must be made before order confirmation

4. Shipping & Delivery

  • Delivery timelines are estimates and may vary

  • We are not responsible for delays caused by courier services or unforeseen circumstances

  • Once the order is shipped, responsibility transfers to the customer

5. Returns & Refunds

Returns and refunds are accepted only in case of:

  • Damaged product

  • Wrong item received

Customers must report issues within 24 hours of delivery with proper proof (unboxing video/images).

For full details, please refer to our Return & Refund Policy.

6. Intellectual Property

All content on this website — including images, text, and branding — belongs to Diva Candle and cannot be used without permission.

7. Limitation of Liability

We are not liable for any indirect or incidental damages arising from the use of our products or website.

8. Changes to Terms

We may update these terms at any time. Continued use of our website means you accept those changes.

9. Contact Us

For any questions, contact us at:
📩 divacandles37@gmail.com

Thank you for choosing Diva Candle 🤍